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Passenger Pickup & Drop Off

Picking Up and Dropping Off Passengers

Please plan ahead in order to make drop-off and pick-up a smooth process. Here are a few tips to help plan your trip:

  • Be sure you have your traveler’s flight number and check its status with the airline before heading to the Eppley Airfield.
  • Know which airline your traveler is leaving or arriving on! This is the most important piece of information you’ll need to have. There are two concourses at Eppley Airfield, with different airlines flying out of each. Please check the Airlines section of the website to be sure you know which concourse you need.
  • Strict federal security directives prohibit parked or unattended vehicles on the roadways in front of the terminal, even for a short time. You may pull to the curb in front of a terminal only long enough to drop-off or pick-up a waiting traveler. When picking-up, the traveler must be waiting outside the terminal before you pull curbside; parking your vehicle at the curb while you wait for arriving travelers to emerge from the terminal is not allowed. Unattended vehicles may be ticketed and towed. We offer convenient cell phone waiting lots to the North and South of the Terminal.
  • When picking someone up from the airport, find out if your traveler has checked any bags. It sometimes takes a little while for bags to make it from the airplane to the baggage carousel. Parking curbside in front of the terminal is prohibited, so make sure your traveler has retrieved his or her bags and is waiting outside the terminal before pulling curbside. If you know when your traveler is arriving, and you’d like to meet them inside the terminal, hourly parking in South Garage and North Garage is available. If you’d prefer to wait until your traveler is outside and ready to be picked up, there are Cell Phone Waiting Lots located North and South of Eppley Airfield. Both Garages and Cell Phone Waiting Lots can be found on the Eppley Airfield Overview Map.
  • If you or your passenger has special needs please visit the Special Needs page.
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